Frequent Asked Questions
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General FAQs
JuiceBerry is an online marketplace that sells a variety of fun and unique products, including home decor, accessories, and more. We partner with a wide range of designers and brands to bring you the best selection of products from around the world.
Placing an order on our website is easy. Simply browse our selection of products and add the items you want to purchase to your cart. Then, proceed to checkout, where you will be prompted to enter your shipping and payment information. Once your order is complete, you will receive a confirmation email with your order details.
We accept a wide range of payment methods, including all international credit and debit cards.
We accept returns on most items within 15 days of purchase. If you are not satisfied with your order, please contact us to initiate a return.
Once your order has been shipped, you will receive an email with confirmation. You can use this number to track the status of your shipment on our website. – Check tracking no by logging into the account.
Shipping times vary depending on the destination and shipping method. You can see the estimated delivery date when you place your order.
If you have any questions or concerns, please feel free to contact us by email or phone. Our customer service team is available to assist you Monday through Friday, from 9am to 5pm IST.
Yes, we offer a variety of promotions and discounts throughout the year. Be sure to check the website and our social media platforms.
Yes, we are always looking for new and exciting designs to feature on our website. If you are an artist or designer and would like to submit your work for consideration, please contact us.
We work hard to ensure that the product images on our website are accurate and true to life. However, if you are ever unsatisfied with your order, please contact us and we will be happy to assist you.
Artist questions
To become an artist on JuiceBerry, you will need to submit your portfolio and designs for consideration. If your work is accepted, you will be able to create an artist account and start listing your products for sale on our marketplace.
As an artist on Juice, you will be able to sell a wide range of products, including home decor, accessories, and more. We offer a variety of different product types, including art prints, phone cases, throw pillows, and more.
Becoming a part of our marketplace as an artist involves a few steps, depending on the type of partnership you are interested in.
- Selling your art to us: In this case, artists can submit their portfolio and samples of their work to our team for review. If your work is selected, we will reach out to discuss pricing, shipping, and other details. Once an agreement is reached, artists will send their artwork to us and we will handle the rest of the sales process.
- Ongoing contract with commission: In this case, artists will have to submit their portfolio and samples of their work for review. If your work is selected, we will reach out to discuss commission rates, shipping, and other details. Artists will be required to create and send their work to us on a regular basis, and will receive a commission for each sale of their work.
In both cases, we will conduct a background check and will also ask for any legal documents that may be required such as GST/VAT registration number, PAN card, and other relevant documents.
Once the process is completed and the artist is selected, they will be able to access our platform’s features such as creating their own artist profile, uploading their artworks, and displaying their works to potential buyers.
Please note that the process, policies, and requirements may vary depending on the marketplace. It’s best to reach out to the marketplace’s customer service team for specific details.
You will be paid for your sales on a monthly basis, and payments will be made via PayPal or direct deposit.
No, you cannot sell products featuring licensed characters or logos without proper authorization. All designs uploaded to the marketplace must be original and created by the artist.
No, products containing offensive or discriminatory content will not be allowed to be sold on our marketplace.
Our customer support team will handle all customer inquiries and support for your products. However, we will reach out to you if we need any further information or assistance.
Detailed Tracking page content :
You can track the status of your order by visiting the “Order Status” page on our website or by logging into your account. Once your order has been shipped, you will see your tracking details on your profile. You can use this tracking number to track the status of your shipment on the carrier’s website.
You will be able to track your order once it has been shipped. You will receive a shipping confirmation email with a tracking number once your order has been processed and shipped.
Yes, you can use the tracking number provided in the shipping confirmation email to track your order on the carrier’s website.
If you have not received your shipping confirmation email, please check your spam or junk mail folder. If you still cannot find it, please contact our customer service team at [insert customer service email or phone number] and we will be happy to assist you.
If your tracking information is not updating, it may be due to a delay in the carrier’s system. Please allow some time for the tracking information to be updated. If the problem persists, please contact our customer service team at [insert customer service email or phone number] and we will be happy to assist you.
Detailed Returns page content :
Our return policy allows customers to return items within 15 days of receipt of the product. To be eligible for a return, the product must be unused and in the same condition that it was received. It must also be in the original packaging. Any product that is damaged or missing parts for reasons not due to our error is not eligible for a return.
To initiate a return, please contact our customer service team at [insert customer service email or phone number]. Contact through customer care whatsapp number or email. Once approval is received – shipping cost needs to be borne by the customer – the amount will be returned once the product is received and inspected.
Once we receive the returned item and have confirmed that it meets the requirements for a return, we will process a refund for the purchase price of the product. Please note that original shipping costs are non-refundable. Refunds will be issued to the original payment method.
Yes, you can exchange an item for a different size or color if the new item is in stock. Please contact our customer service team at [insert customer service email or phone number] to initiate an exchange.
If you receive a damaged or defective item, please contact our customer service team at [insert customer service email or phone number] right away. We will send you a replacement or issue a refund, at no additional cost to you.
If you have any additional questions about the return policy, please contact our customer service team at [insert customer service email or phone number] and we will be happy to assist you.
To submit your work for brand collaborations on our marketplace, please follow these steps:
- Create a portfolio of your work. This should include a variety of your best pieces, along with detailed descriptions and pricing information.
- Submit your portfolio to our brand collaborations team by emailing it to [insert email address]. Be sure to include your contact information, including your name, email, and phone number.
- Our brand collaborations team will review your portfolio and will reach out to you if they are interested in working with you.
- If your work is selected, our team will reach out to discuss the details of the collaboration, including the terms of the partnership, the types of products that will be created, and any other relevant information.
- Once the collaboration is approved, you will be able to work with our team to create and promote your products on the marketplace.
Please note that the process, policies, and requirements may vary depending on the marketplace, it’s best to reach out to the marketplace’s customer service team for specific details.
Intellectual property FAQ:
JuiceBerry takes the protection of intellectual property rights very seriously. We require that all artists and sellers confirm that the products they list for sale on the marketplace do not infringe upon any third-party intellectual property rights, including but not limited to copyrights, trademark rights, and patent rights.
If you believe that your intellectual property rights have been infringed upon by a listing on our marketplace, please contact our customer service team at [insert customer service email or phone number] with the details of the infringement and evidence of your rights. Our team will investigate the matter and take appropriate action, which may include removing the infringing listing and/or taking legal action against the infringing party.
If you accidentally infringe on someone else’s intellectual property rights, our customer service team will reach out to you and request that you remove the infringing listing. If the infringement is determined to be a result of negligence or intentional misconduct, we reserve the right to terminate your account and take legal action as appropriate.
To protect your intellectual property rights, it’s important to ensure that your products do not infringe upon any third-party rights. You should also be prepared to provide evidence of your rights, including any trademarks, patents, or copyrights that you hold, when listing your products on the marketplace.
If you have any additional questions about intellectual property concerns on the marketplace, please contact our customer service team at [insert customer service email or phone number] and we will be happy to assist you.
Small business FAQ:
We sell products from small businesses, including handmade, vintage, and unique items.
A small business can get their own category by applying to be a seller on our platform and showcasing their products.
Yes, small businesses can sell their own stock on our platform.
Yes, in certain cases, we can use our stock with the small business’ design to help them reach a wider audience.
To become a seller on our platform, you can sign up and apply through our website. Once your application is approved, you can start showcasing your products.
There is a small fee associated with selling on our platform. The exact fee depends on the sales volume, product category, and other factors.
We provide support for our sellers in terms of product listings, marketing, and payment processing. Our customer support team is also available to assist with any issues that arise.
You will receive payment for your sales through our payment processing system. The payment will be deposited directly into your account.
The return policy for products sold on our platform is determined by the individual seller. However, we encourage all sellers to have a clear and fair return policy for their customers.
The stocking of the product on our online marketplace depends on the arrangement between the small business and us.
Yes, small businesses can use their own stock for products sold on our platform.
Yes, in certain cases, we can use our own stock with the small business’ design to help them reach a wider audience.
We determine which stock to use for a particular product based on various factors, including the availability of the product, the demand for the product, and the agreement between the small business and us.
Yes, a small business can specify which stock they would like to use for their products.
The process of restocking on our platform depends on the agreement between the small business and us. If we are using our own stock, we will regularly monitor the inventory levels and restock as needed.
If a product runs out of stock, the product listing will be updated to reflect this, and the product will not be available for purchase until it is restocked.
We handle backorders for out of stock products on a case by case basis. Depending on the demand for the product and the agreement between the small business and us, we may offer a backorder option or a waitlist for the product.
Yes, a small business can receive updates on the status of their stock levels through our seller dashboard.
If a product is permanently discontinued or out of stock, the product listing will be removed from our platform.
If their have their own portal then these following questions will be used:
Customers can find your products by browsing through the relevant category,either under the designer’s name category or using our search bar to find specific products. We also promote products through our marketing efforts and email newsletters. Additionally, customers can follow your brand to receive updates on new products and promotions. It is also important for you to optimize your product listings with accurate information and keywords to increase visibility.
To create a small business account with Juiceberry, you can follow these steps:
- Visit the Juiceberry website and click on “Sell Your Product”
- Click on “Sign Up”
- Fill out the required information, including your name, email, and password
- Choose “Seller” as your account type
- Agree to the terms of service and privacy policy
- Click “Sign Up”
Once your account is created, you can start uploading and showcasing your products on Juiceberry. A representative from Juiceberry may contact you to verify your account information and help you get started.
To create a collection on Juiceberry, you can follow these steps:
- Log in to your Juiceberry account
- Go to the “Collections” section
- Click on “Create Collection”
- Give your collection a name and description
- Choose a cover image for the collection
- Select the products you would like to include in the collection
- Click “Save Collection”
Your collection will now be visible to customers on your Juiceberry shop. You can add or remove products from the collection at any time, and update the collection information as needed. Creating collections can help you organize your products and make it easier for customers to find what they’re looking for.